Return & Refund Policy
Effective Date: 15/05/2024
Store Name: Graymarshfirth
Legal Business Entity: Christian Moore, Sole Proprietor
Business Address: 2331 Convention Way, Murfreesboro, TN 37130, United States
Support Email: support@graymarshfirth.com
Website: https://graymarshfirth.com
Countries Served: United States, Canada, United Kingdom
Introduction
This Return & Refund Policy explains how returns, replacements, exchanges, and refunds are handled by Graymarshfirth (“we,” “our,” or “us”).
Our goal is to provide clear, transparent, and fair return procedures that comply with:
- Shopify merchant requirements
- FTC consumer protection rules
- U.S., Canadian, and U.K. ecommerce expectations
- Global refund disclosure standards
By placing an order through https://graymarshfirth.com (“the Site”), you agree to all return terms below.
1. 30-Day Return Window
We offer a 30-day return period on eligible items.
You may request a return within 30 calendar days from the date your order is marked as delivered.
To qualify:
- The item must be unused
- It must be in the same condition as received
- All original packaging must be included
- Apparel must be unworn, unwashed, and free of odors or stains
- Personalized items may not be eligible (see Section 7)
If the 30-day window has passed, we cannot guarantee approval for a return or refund.
2. Eligibility Requirements
To maintain product quality and hygiene standards, all returned items must meet the following criteria:
Condition Requirements
Items must be:
- Unused and in new condition
- Unworn and unwashed (for apparel)
- Free of odors, perfumes, sweat, detergent scents
- Free of stains, dust, pet hair, and debris
- Undamaged and unaltered
- Returned with all included accessories, tags, and packaging
Non-Eligible Conditions
We cannot accept returns of items that are:
- Worn, washed, or damaged
- Altered or modified after delivery
- Missing key components
- Returned without packaging
- Returned with heavy odors (smoke, perfume, pets)
- Marked as “Final Sale”
3. Return Process (Step-by-Step)
To start a return:
1. Contact us at support@graymarshfirth.com with:
- Full name
- Order number
- Reason for return
- Photos of the item (optional but recommended)
2. Our support team will review your request within 24–48 business hours.
3. If approved, you will receive:
- Return authorization confirmation
- Return shipping instructions
- Return shipping address
4. Ship the item back using the instructions provided.
5. Once the return is received and inspected, we will notify you via email of:
- Approval or rejection
- Refund amount (if applicable)
- Refund processing timeline
4. Return Shipping Costs
Return shipping fees depend on the reason for the return.
Customer-Responsibility Returns
(You pay for return shipping)
- Change of mind
- Wrong size chosen
- Ordered wrong item
- No longer needed
Graymarshfirth-Responsibility Returns
(We pay for return shipping)
- Wrong item shipped
- Defective item
- Damaged item upon arrival
- Item not as described
We may request photo evidence before approving a prepaid return label.
5. Refunds
Refunds are issued to the original payment method only (PayPal for your store).
Once your return is received and inspected, approved refunds will be processed within:
- 3–7 business days for PayPal
- Your bank may require additional time to release funds
Refund Amount
Your refund may include:
- Item price
- Applicable taxes
Non-Refundable Costs
- Original shipping fees
- Return shipping fees (unless the return is Graymarshfirth’s responsibility)
- Customs or import fees (Canada/UK customers)
If a return is rejected, the item may be shipped back to you at your expense.
6. Exchanges
We offer exchanges only for the same item in a different:
- Size
- Color (if available)
- Variant
Exchange eligibility is subject to stock availability.
If the desired variant is out of stock, we will issue a refund instead.
7. Non-Returnable Items
The following items cannot be returned unless defective:
- Personalized or custom-made items
- Items marked as “Final Sale”
- Gift cards
- Downloadable or digital products
- Items exposed to moisture, damage, or odors
We reserve the right to deny returns if we suspect fraud, abuse, or policy misuse.
8. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide photos of:
- The damaged area
- The full product
- Packaging / shipping label
Once verified, we will:
- Send a free replacement
- Or issue a full refund
- And provide a prepaid return label (if needed)
We cannot process claims filed after the 48-hour window unless exceptional circumstances apply.
9. Items Lost in Transit
If tracking has not updated for 10+ business days, contact us at:
We will investigate with the carrier.
If the carrier confirms loss, we will issue:
- A free replacement, or
- A full refund
Packages marked as "Delivered" by the carrier are not eligible for loss refunds unless supported by additional evidence.
10. Packages Marked as Delivered but Not Received
When the carrier marks a package as delivered but you did not receive it:
- Check around your home (porch, mailbox, side door).
- Ask neighbors or building staff.
- Confirm with household members.
- Wait 24–48 hours for any possible late scans.
- Contact your local post office.
Graymarshfirth is not responsible for stolen packages after delivery.
We recommend using secure delivery locations whenever possible.
11. International Returns (Canada & U.K.)
For customers in Canada and the United Kingdom:
- Duties, VAT, or customs fees paid at delivery are non-refundable
- Return shipping costs must be paid by the customer unless the item is defective or incorrect
- Customs processing may extend return timelines
12. Return Address
Our return address will be provided after your return request is approved, as we use multiple fulfillment partners.
Returns sent to the wrong address cannot be processed.
13. Order Cancellations
Once an order is placed, we cannot guarantee cancellation.
If the order has already been processed or shipped, customers must follow the standard return process.
Cancellations due to customer error (wrong item ordered, incorrect address) may not be possible.
14. Abuse Prevention & Fraud Screening
We reserve the right to refuse returns or refunds if we suspect:
- Excessive return activity
- Item swapping
- Chargeback abuse
- Wardrobing (wear-and-return behavior)
- Fake damage claims
Shopify’s fraud analysis tools may be used during review.
15. Contact Us
For return requests, refund concerns, or assistance, contact:
Email: support@graymarshfirth.com
Address: 2331 Convention Way, Murfreesboro, TN 37130, United States
We respond within 24–48 business hours during business days.
